TaylorITEX is a “not for profit” Community Interest Company (CIC) focused on providing accessible learning and skills opportunities to the people of Boston and surrounding areas.
We have a strong focus of working from “community level” upwards and aim to support the up skilling and development of our residents, local businesses, town and region.
“joined up thinking” – Over the last 6 years we have established a strong ethos towards partnership working and networking.
We work (closely and indirectly) with many other likeminded organisations to ensure that our services are connected and mapped to theirs to ensure our clients are able to achieve and progress their goals and ambitions.
TaylorITEX CIC undertakes a variety of activities, all with one thing in mine – Personal and Community Development.
Supporting people, groups, organisations and businesses in many areas of their development: training and skills, work and voluntary experience, careers information advice & guidance, conferencing and room hire, community activities, catering and hospitality and digital accessibility.
TaylorITEX CIC have been delivering community based learning for over 5 years in Boston and surrounding towns and villages. Well known for our quality community provision we provide learners with a wide variety of learning activities to help them grow and develop.
Focusing on topics such as Health & Wellbeing, Preparation for Life & Work, Employability Skills, Computers, Arts & Crafts and Business we provide a fantastic learning experience designed to encourage the learner to move on and progress into other learning opportunities suitable to them.
All our courses start from as little as £2.50 per hour and concessions are available to the elderly, low income families, and the unemployed – Just ask as you may be entitled to the course free of charge.
Working Closely with Lincolnshire County Council and other local providers TaylorITEX CIC can help signpost you to the course you want.
If you don’t find the course you are looking for here checkout http://www.2aspire.org.uk/ to find more courses available to you or call us on 01205 360800.
TaylorITEX CIC can deliver courses from your venue or for your organisation, group, or society. If you would like to know more about our “outreach services” please contact Julie on the above number.
For more information or to book a session please call: 01205 360800 or email:firstname.lastname@example.org
HEALTH AND SAFETY GENERAL POLICY STATEMENT
At TaylorlTEX Community Interest Company it is our policy to ensure, so far as is reasonably practicable, the health and-safety of our employees & volunteers and anyone else who may be affected by our work activities. The minimum standard we will adopt will be compliant with legal requirements and appropriate codes of practice. However, our aim will be to fulfil the spirit of the law and not just comply with technical requirements. We will assess the risks from our work activities and will operate according to the procedures that best promote health and safety at work.
We accept our responsibilities for health and safety and are committed to giving health and safety equal importance with other business matters. We will ensure that the resources necessary to achieve the objectives of this policy are made available. We are looking for your cooperation to enable us to fulfil our legal duties and the objectives of this policy. To promote cooperation, procedures for consulting you are built into the policy. It is your duty to follow the standards and procedures laid down by us.
Equipment that enables tasks to be carried out safely will be provided; these will be maintained to ensure their safe operation. if you are required to operate equipment you will be provided with appropriate training. Any other training and instruction necessary to ensure that you know how to work safely will also be provided. Where exposure to hazards cannot be prevented by any other means, appropriate personal protective equipment will be provided and instruction in its use and maintenance given.
Materials and equipment will be stored in a safe manner. Safe access to and egress from our premises will be maintained. in order to protect all users of the premises. Suitable facilities for your welfare at work will be provided and maintained, as will arrangements to enable you to obtain first aid
Michael Taylor has ultimate responsibility for health and safety within TaylorlTEX Community Interest Company. He has nominated the Centre Managers as our competent persons for health and safety. Other responsibilities for health and safety matters have been assigned to managers. as appropriate and are described in the relevant procedures.
Michael Taylor will oversee an annual review of this policy and associated procedures to ensure their continued effectiveness. Where necessary to ensure legally compliant and promote continuous improvement, the policy and associated procedures will be amended. Any amendments will be brought to the attention of all persons that need to know.
Section A – 2 – issue 4
EQUALITY AND DIVERSITY POLICY STATEMENT
The purpose of this policy is to provide diversity and equality to all persons, irrespective of their gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion or belief, marital status and social class. We oppose all forms of unlawful and unfair discrimination. TaylorITEX CIC recognise that it is unlawful to discriminate directly or indirectly in recruitment or employment because of any of the nine “protected characteristics” in the Equality Act 2010. (Likewise learners are to be treated in
the same light.) The characteristics are:-
- Gender reassignment
- Marriage and civil partnership
- Pregnancy and maternity
- Religion or belief
- Sexual orientation
As a company we abide by the Equality Act 2010 which makes it unlawful for staff to discriminate directly or indirectly, or harass customers or clients because of the protected characteristics of disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation in the provision goods and services. We also recognize age although this is not covered by the act. We recognize that associative and perceptive discrimination is unlawful under the Equality Act 2010.
1.1 TaylorITEX CIC is committed to achieving equality of opportunity for all people who work and study at TaylorITEX and recognises the range of legislative requirements, together with associated codes of practice. TaylorITEX CIC
Equality and Diversity Policy should be read in conjunction with TaylorITEX Charter, Disability Statement, Admissions Policy, Bullying and Harassment Policy and Race Equality Policy.
1.2 TaylorITEX CIC will not tolerate any form of behaviour or activity that discriminates without proper justification on the grounds of disability, gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religion or belief, ethnicity, age and unrelated criminal convictions.
1.3 TaylorITEX CIC seeks to employ a workforce which reflects the diverse community at large, because we value the individual contributions of all people. We will provide a working environment free from unlawful discrimination, harassment or victimisation. To this end, within the framework of the law and best personnel practice, we are committed, wherever practicable, to achieving and maintaining a workforce which broadly reflects the local community. All employees, Volunteers and Work Experience people whether part time, full time or temporary, will be treated fairly and equally, with respect and dignity.
1.4 No employee or job applicant (including Volunteers), should be disadvantaged or treated less favourably because of conditions or requirements which cannot be justified and TaylorITEX CIC will seek to make reasonable adjustments to its arrangements and premises with a view to avoiding any substantial disadvantages for disabled people. Action will be taken to ensure that individuals are treated equally and fairly and that decisions on recruitment, selection, training, promotion, career management and on the termination of employment, are based solely on objective and job related criteria. All employees will be given guidance and support
to develop their full potential. TaylorITEX CIC intend to utilise the talents and resources of the workforce to maximise the efficiency of the organisation. All members of staff will be informed of the Equality and Diversity Policy at their Induction. All learners will also be informed of the Policy and also the content in the LCC Learner Handbook at both the Course Induction and also at the initial
session of the course.
1.5 TaylorITEX CIC aims to create an accessible institution and extend opportunities in education, training and employment to every section of the community, within financial constraints. All learners are invited to attend and participate in the services offered by TaylorITEX CIC.
1.6 TaylorITEX CIC will develop marketing and admissions strategies which will counteract stereotyping and prejudice. It will also seek to encourage participation from those who might suffer from discrimination through the promotion of equal access to all parts of TaylorITEX CIC. (This includes staff, Volunteers and learners.)
2. ACTION TO IMPLEMENT POLICY
TaylorITEX CIC will set an action plan containing explicit, measurable and achievable objectives and targets.
2.1 TaylorITEX CIC will establish a working group comprising representatives of all stakeholders to oversee the operation of the equal opportunities policy against theset targets and objectives.
2.2 All employees have personal responsibility for the practical application of the policy, which extends to the treatment of employees, students and through our contractual agreements with contractors. The Director of Services, Michael
Taylor has overall responsibility of this policy. Breaches of our Equality and Diversity policy will be regarded as misconduct and could lead to disciplinary proceedings.
2.3 The Director of Services, Michael Taylor will be responsible for ensuring that fair and adequate arrangements exist for both effectively handling and recording all aspects of the employment relationship, including recruitment and selection.
2.4 All Managers and Directors, have a responsibility to ensure the policy is carried through effectively, by giving active support to the policy and ensuring employees under their control understand and implement the policy. They should encourage employees to inform them of any instance of discrimination, and ensure that all allegations are investigated with the assistance of Human Resources. Managers will be responsible to the Director of Services for these activities.
2.5 Disciplinary action will be taken against any employee who does not comply with these requirements.
2.6 Learners also have a right to make complaints to the Director of Services if they feel that they have a grievance. All complaints will be dealt with in writing in 10 working days and the learner will be given the opportunity to meet with a
member of staff to discuss their complaint.
2.7 Equality and Diversity is discussed within staff meetings and staff participate in annual training as part of their CPD. This training can be taught sessions, or on-line based.
The responsibilities in relation to equal opportunities, will be positively incorporated into training at all levels. Equality and Diversity will be detailed in the course Induction and also at the initial training session, to ensure that all learners are fully aware of the Policy.
The policy will be made available to all employees including new employees. Learners will also be made aware of the Policy during the Induction process and also during the initial session of the course. Learners will also be notified of the Equality and Diversity section in the Lincolnshire County Council Learner Handbook (all learners are given a copy of this booklet).
5.1. All job applicants shall receive an equal opportunities statement with the job information package. (This also applies to Volunteers).
5.2 TaylorITEX CIC will examine and review existing procedures for recruitment,selection, promotion and training.
6.1 The effectiveness of the employment policies and practices of TaylorITEX CIC will be monitored by quantitative and qualitative analysis. In particular, records of the sex, marital status, age, nationality, ethnic origin and disablement of employees and job applicants, should be kept. Any monitoring will be in compliance with the Data Protection Act 1998.
6.2 The Equality and Diversity Working Group and TaylorITEX CIC Standards Committee will monitor TaylorITEX CIC‛s performance against the Equal Opportunities Policy, the Disability Statement, and the Race Equality Policy.
6.3 If the monitoring process indicates possible areas where discrimination, harassment, victimisation may be occurring, appropriate action will be taken.
6.4 If under representation of certain groups occurs, then in the first instance an investigation will be taken to identify the causes. Where necessary, positive action such as training employees and managers, encouraging applications, or introducing
more flexible working practices may be considered.
6.5 The operation of this policy will be reviewed annually by the Equality and
Diversity Working Group to ensure that it is working properly. This policy will be
implemented within the framework of the relevant legislation, which includes:
- Equal Pay Act 1970 (Equal Value Amendment 1984)
- Rehabilitation of Offenders Act 1974
- Sex Discrimination Act 1975 (Gender Reassignment Regulations 1999)
- Race Relations Act 1976
- Disability Discrimination Act 1995
- The Protection from Harassment Act 1997
- Race Relations (Amendment) Act 2000
- Race Relations Act 1976 (Amendment) Regulations 2003
- Employment Equality (Sexual Orientation) Regulations 2003
- Employment Equality (Religion or Belief) Regulations 2003
- Disability Discrimination Act 2005
- Employment Equality (Age) Regulations 2006
This Policy will be reviewed on an Annual basis.
Title: Director of Services
Date: 22 July 2013
Review Date: 31/07/2014
INFORMATION, ADVICE AND GUIDANCE 2013 – 2014
The purpose of this document is to outline the TaylorITEX CIC approach to the provision of information, advice and guidance (IAG) services.
People need easy access to high quality IAG on learning and work to enable them to make effective decisions and choices about:
- Developing basic skills
- Learning, training and work
- Career management
- Personal Development
- Effective information, advice and guidance can contribute to:
- Improving individual employability
- Improving personal situation, life choices and progression
- Improving level of skills and qualifications
- Meeting local and national targets
- Reducing drop out from learning
- Reducing unemployment and under-employment
- National prosperity
- Promoting personal development and improved confidence
As a learning provider, TaylorITEX CIC has a responsibility to provide high quality and effective help for its learners and potential learners.
Provision of information is defined as:
“Providing people with information about a range of learning and work opportunities available without any discussion of the relative merits of the option available.”
This may include a number of things for example:
- Self help with some signposting assistance
- A service delivered face to face or via the telephone
- Directing to further support and advice
Information will be available about learning and training opportunities, availability of finance, childcare opportunities, labour market information, occupational profiles, sector profiles, self help materials on applying for jobs and sources of further help and support.
Advice is defined as:
“Providing an immediate response to the needs of clients who present or reveal a need that requires more than a straightforward information response. It is usually limited to helping with the interpretation and meeting needs already clearly understood by the client and may or may not include signposting to guidance interviews where a more in-depth response can be provided.”
Advice and information involves helping individuals to interpret information and choose the next step, this may include:
- Support in navigating the information sources to find what they are seeking and enabling them to understand the information in relation to their needs
- Assistance with completing CV and application forms if appropriate
- Identification of short and long term goals
- Preparation of an action plan
Referral to further support via ‘Enhanced Services’ provided by other members of the National Careers Service Partnership or to specialist services provided by other organisations
All IAG should be delivered in line with the National IAG Board Principles for Coherent Delivery in IAG Services – ( See Appendix 1),
These include the following:
- Professional and Knowledgeable Staff
- Effective Networks
- Availability, Quality and Delivery of IAG
- Equality and Diversity
Learning and Work – IAG services will support clients to explore the implications for both learning and work in their future career plans.
TaylorITEX CIC will provide information and advice about learning and work to its learners and potential learners.
All staff involved in helping clients including administrative staff and those involved in the delivery of courses can provide basic information. An information pack containing relevant information and details of other sources of help will be provided. Where appropriate, staff will signpost an individual to another organisation for further help or will refer them to one of the TaylorITEX’s Advisers if appropriate.
National Careers Service
TaylorITEX CIC has a contract from Nottingham Futures to deliver a specified number of advice sessions per year to the identified target groups. In 2013 2014 we are contracted to provide advice sessions as follows:
200 National Careers Service accredited interventions per month
Under the National Careers Service contract TaylorITEX CIC is able to provide information and advice and more specialist help e.g. employability skills (CV’s,Covering Letters etc). Those requiring full career guidance will be referred to an appropriately qualified Advisor, who has experience of giving such advice and able to keep abreast of the current climate.
All staff delivering advice will hold, (or be working towards), a minimum of a Level 4 qualification in advice and guidance or equivalent or be working towards the qualification. All Advisers will receive appropriate support and will be provided with an adviser’s pack containing relevant information and resources to support their work. This will include details of individuals and organisations that can provide more specialist advice and guidance. Where appropriate staff will refer an individual to another organisation for additional help.
Lifelong Learning Courses
Prior to commencing any course all learners are contacted, (where possible), and offered the opportunity of an individual IAG session. All Tutors delivering Lifelong Learning courses will provide basic information on learning and work to learners to ensure they are aware of other opportunities and the progression routes available. This might be done individually or to the whole group. They can also signpost people to other sources of help including other IAG Advisers, and other course providers.
If a Tutor is running a course and would like an Adviser to provide Advice sessions for a number of learners, they should contact the Director of Learning at TaylorITEX or one of the IAG Advisers. Tutors who are suitably qualified and registered with National Careers Service can and will provide advice sessions to learners.
Referral and Signposting
Staff and Associates working for TaylorITEX CIC can refer or signpost clients as follows:
- Signpost clients to other organisations that can provide appropriate help or support
- Signpost the client to National Careers Services locally or nationally for information about available services
- Refer the client to one of TaylorITEX CIC Advisers for an appointment for an advice session using the National Careers Service Action Plan.
Marketing the IAG Service
Information about National Careers Service IAG services is provided on the TaylorITEX CIC website www.tayloritex.co.uk. A link to the National Careers Service website locally and nationally is included.
Information about the TaylorITEX CIC IAG provision is included in the company’s prospectuses, centre handbook and course information leaflets.
Documents are to be produced in a variety of fonts to meet learner needs and also in differing languages to ensure that nobody is excluded in gaining the information.
The TaylorITEX Statement of Service for IAG and National Careers Service leaflets are made widely available.
matrix standard for information advice and guidance services
As required by the Skills Funding Agency, TaylorITEX CIC is accredited to the matrix standard for information advice and guidance services. The organisation will ensure that it continues to meet the requirements of the matrix Standard. Mick Taylor, Director of Services is the designated person within TaylorITEX CIC, to ensure that the IAG process is co-ordinated.
Health and Safety
All services are delivered in line with the TaylorITEX CIC policies on Health and Safety including Lone Working Policy
Equal Opportunities and Diversity
All services are delivered in line with the TaylorITEX CIC policies an Equal Opportunities and Diversity
All staff delivering are appropriately qualified and will be supported and have their competence developed through training, supervision and appraisal. Client feedback is used to inform staff development.
Record Keeping and Confidentiality
The Adviser will agree with the client what will be covered in the interview. One to one discussions between the Adviser and the client are confidential but the Action Plan forms will be completed in negotiation with the client.
The client will be provided with a copy and further copies stored securely at TaylorITEX CIC offices. This will be done on a regular basis.
TaylorITEX CIC will keep on file a record of all IAG sessions delivered.
Feedback from clients will be held on file. These will be reviewed and analysed regularly.
All records will be held in line with Data Protection legislation and the TaylorITEX policies on confidentiality.
Staff delivering advice will have a number of advice sessions observed each year to ensure that they are effective and to identify good practice and areas for improvement. Internal observations are carried out by Mick Taylor, Director of Services, with reports being sent through to the National Careers Service.
Feedback from the observations are used as part of the annual Staff Development Review process.
National Careers Service will also arrange for a number of sessions to be observed each year.
TaylorITEX CIC clients will be asked to provide feedback on the information and advice they have received. They will be able to provide feedback anonymously if they prefer.
Clients will also be provided with feedback forms from National Careers Service as required.
Any client with a complaint, compliment or suggestion for improvement will be provided with details of the TaylorITEX CIC complaints procedure.
All clients receiving advice are required to provide basic details about themselves to enable the Adviser to complete the information on the CRM, which is a secure website. National Careers Service will follow up a sample of clients one month and six months after their interview. The Adviser will make it clear that the client can tick the box on the Action Plan if they do not wish to be followed up. National Careers Service will follow up a sample of clients who have received services under the National Careers Service contract and the results are fed back to TayIorITEX CIC on a regular basis
Staff involved in the delivery of IAG are asked for their views on areas for improvement regularly. Other staff that work with learners or potential learners are also asked for feedback on the service at least annually.
Audit and Inspection
TayIorITEX CIC’s IAG provision is audited by staff from the National Careers Service.
Monitoring, Evaluation and Review
The results of audits, inspection, observations and feedback including any complaints are used to monitor, evaluate and review the delivery of the service and are used to inform improvements to the IAG services provided.
The National IAG Board Principles for Coherent Delivery in IAG Services
Accessible and Visible – IAG services that are recognised and trusted by clients, have convenient entry points from which clients may be signposted or referred to the services which most closely meet their needs and are open at times and in places which suit clients’ needs:
Professional and Knowledgeable – IAG frontline staff have the skills and knowledge to identify quickly and effectively the client’s needs. They also have the skills and knowledge either to address the client’s needs or to signpost or to refer them to suitable alternative provision:
Effective Connections – links between IAG services are made clear from the client’s perspective. Where necessary, clients are supported in their transition between services.
Availability, Quality and Delivery of IAG services – this is targeted at the needs of clients, and is informed by social and economic priorities at local, regional and national levels.
Diversity – in the range of MG services reflects the diversity of clients’ needs.
Impartial – IAG services supporting clients to make informed decisions about learning and work based on the client’s needs and circumstances.
Responsive – to present and future needs of clients.
Friendly – and welcoming IAG services encouraging and motivating clients to engage successfully with the service
Enabling – services encouraging and supporting clients to become lifelong learners by enabling them to access and use information to plan their careers.
Learning and Work – IAG services that support clients to explore the implications for both learning and work in their future career plans
Awareness – young people and adults are made aware of the IAG services that are relevant to them, and have well informed expectations of those services.
This Policy will be reviewed annually
Title: Director of Services
Date: 22 July 2013
Review Date: 31 July 2014
COMPLIMENTS, COMPLAINTS AND COMMENTS POLICY
TaylorITEX CIC is committed to providing a good standard of service, but are aware that there can be times when things go wrong. If things are not to the standard that they should be then, it is important that the learners inform us, in writing if possible so that the complaint can be adequately investigated and processes put in place so that a likewise incident does not reoccur.
Initial complaints should be made to:-
Director of Learning
Black Sluice Lock Cottages
1 South Forty Foot Bank
Lincolnshire PE21 7RA
Telephone: 01205 360800 Email: email@example.com
All complaints will be dealt with seriously and investigated in a professional manner. Written response will be made within 10 working days of the complaint being made. Should you wish to escalate the complaint higher, or do not feel it has been dealt with effectively, then written communication should be sent to:-
Director of Services
Black Sluice Lock Cottages
1 South Forty Foot Bank
Lincolnshire PE21 7RA
Telephone: 01205 360800 Email: firstname.lastname@example.org
If a learner feels that a comment should be made then it is appreciated if they can be sent in writing to the contacts as above. All members of the team will be notified if a member of staff has acted in a way that is deemed to be above the normal level of duty and this will be recorded on their Staff File.
Learner Satisfaction Surveys are carried out at the end of each course, and the content of them is recorded and evaluated, on a regular basis. Feel free to make comments as appropriate. If you wish for a direct contact to respond to you, adding your name will allow us to respond appropriately and promptly.
This Policy will be reviewed annually, this is not time limiting and it will be revised if instances occur requiring further input.
Compliments & Complaints
TaylorITEX operates a rigorous client satisfaction survey feedback policy. All service users are given the opportunity to provide the company with direct feedback either personally or confidentially. All feedback forms are monitored, analysed and assessed ad dealt with through our administration system. We use these statistics for quality analysis, and implement them into our Self-Assessment Report (SAR). Identification of compliments and complaints are dealt with by management whom aim to have followed up all necessary comments within 48 hours, and actioned immediately thereafter. All reports and documentation of compliments and complaints are stored in a file with recording evidence of action taken.
17th February 2014
Date: 12 February 2014 – version 2
Review Date: 31 July 2014
Complaints, Praise and Comments Policy (1)