Developing Customer Service Skills Course

Customer Service

Great Customer Service is an essential part of a successful business. All businesses depend on good customer relationships to realise their goals. When a client receives excellent customer services, they tend to tell their friends and families which leads to word of mouth and good publicity. This not only creates more opportunities for business, but it is a great way to increase the visibility and popularity of products and services. Therefore customer service skills – dealing with external or internal customers over the phone, face to face or via new technology – are skills that employers rate very highly when recruiting. This course is focused on developing customer service skills and understanding the communication skills which are required to provide good service, focusing on:

  • Knowing about the benefits of good customer service to an organisation.
  • Understanding the effects of poor customer service.
  • Appreciating the value of a first impression.
  • Positive verbal & non verbal interaction with customers
  • The importance of customer confidentiality.

By attending this three day, sixteen hour, course you will be able to:-

  • Outline the principles of customer service
  • Identify examples of good practice in customer service
  • Outline how good customer service promotes
  • Outline how good customer service promotes customers’ confidence in the organisation
  • Outline how poor customer service can impact on:
  • Outline the effects of poor customer service on an organisation’s reputation
  • Outline why it is important to make a good first impression
    • customers
    • the organisation itself
    • staff
  • Outline the effects of poor customer service on an organisation’s reputation
  • Outline why it is important to make a good first impression

Completion of this course, leads to a Level One Aim Award for Developing Customer Service Skills. The course is suitable for learners who have a little experience of ICT but who feel they would benefit from taking a structured course. Appropriate needs can be taken into consideration for all learners.  We will discuss this with you before you enrol to ensure you are on the most suitable course. To discuss this course or your other training needs please call our Course Advisor on 01205 360800 or email enquiries@tayloritex.co.uk

Call our Course Advisor on 01205 360800 to chat about our courses in detail